CATALAN/ENGLISH BILINGUAL CUSTOMER CARE AGENTS - Paris, France in Gennevilliers, France

Comdata Group France is a leader in Customer Care Contact Center. Our expertise in this field allows us to deliver an A-class service to 150 clients.

Our reputation relies on the quality of the service we provide. This is measured by our success with our client, their trust in our know-how as well as the common vision and ambition shared throughout the company.

Our latest project enables us to open our 8th subsidiary which is based in Paris, France.

This exciting European development is giving YOU the possibility to join us and be part be part of a company where our customer’s requirement and partnership is our number one priority.

We are looking for:

CATALAN / ENGLISH BILINGUAL CUSTOMER CARE AGENTS

About the Job

We recruit typically for the following (list not exhaustive by any means):
- The agent treats inbound and outbound calls, emails and live chats from customers.
- The agent is the contact of the customer: he/she applies operational instructions in order to deliver the best possible level of quality.
- The agent fills in and updates the database and manages the communication average time to achieve objectives.

Job profile

Soft skills:
- At ease with oral expression, relationship management, team work, dedication, engagement and diligence
- Sense of service, quality and result, with a customer-oriented twist
- Dynamic, stress-resistant, reacting promptly and willing to propose solutions

Know-how:
- English and Catalan (or other European language) bilingual speaker
- Knowledge of the product and the customers’ needs (after training)
- Good knowledge of basic computer tools and specific software
- Mastering techniques of distant customer relationship management: advice, sales, care, etc.
- Knowledge of the car industry would be an advantage


Permanent contract with two months of trial period, start date (one of the following ones):
- 1st October 2018
- 5th November 2018
- 3rd December 2018

Basic annual salary + bonus per languages used & spoken + performance bonus

25 days off + 7 days RTT

Private medical insurance, pension, lunch compensation

If you would like to apply for this exciting opportunity in Paris, please click the apply button below.

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